Voicemail working, but not active on account.

[#1]

I did not order voicemail on my line, and it shows as inactive in the Features tab of the Home Phone Control Panel. However a message has just been left on my line while the phone line was busy.

Please can voicemail be switched off. I have now contacted PlusNet via online chat, and they say that it will be removed in the next 24 hours. So hopefully fixed.

[#2 · Accepted solution]

Welcome to the community forums @Oliver_Cromwell

Sorry to see voicemail is active on your line despite it not being requested on the account. I understand you've since contacted us and an order has been placed to get this removed from the line.

[#3]

Thank you HarryB, I am pleased to confirm that voicemail has been removed from my line.

[#4]

Glad to hear that. Thanks for letting us know.