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Voicemail not working

FIXED
Bargy
Hooked
Posts: 6
Thanks: 1
Registered: ‎11-01-2018

Voicemail not working

when I joined up I selected to have voicemail on my home phone (the basic free voicemail)

Checking the 'Home Phone Control Panel' I can see voicemail is considered active (little green box)

But when I dial 1571 on my phone I get the 'this line does not have an message service' message.

 

Is there a way I can get the free voicemail turned on?

 

Thanks!

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Voicemail not working

Fix

Welcome to the community forums @Bargy

It doesn't look like your voicemail feature is active on your phone line so I've put that through now.

It should be working within a few hours. Sorry for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Bargy
Hooked
Posts: 6
Thanks: 1
Registered: ‎11-01-2018

Re: Voicemail not working

Thanks for your help Gandalf. I can confirm that the problem has been fixed.

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Voicemail not working

No problems, I'm glad to hear that!

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet