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Voicemail doesn't alert about messages

nigsey
Browser
Posts: 1
Registered: ‎27-02-2017

Voicemail doesn't alert about messages

Had voicemail active ever since joining Plusnet but rarely give out the landline number, so rarely think to check for voicemail. Picked up the phone yesterday to hear an unbroken dial tone, so assumed no message had been left from a missed called, however on dialling 1571 I found TWO voicemail messages, one from about 2 weeks ago with an important message on it! I assumed it was just a one-off, but having left myself a voicemail today I'm still not getting the 'broken' dial tone that I would expect when a message has been left, even though 1571 confirms there is a new message. Can someone please advise?
Thanks!
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Voicemail doesn't alert about messages

Sorry to hear that.

We'll get that raised to our suppliers and we'll update you when we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team