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Voicemail delay - how long?

adagio
Grafter
Posts: 196
Registered: ‎03-04-2008

Voicemail delay - how long?

I am debating whether to turn off Voicemail. If someone could tell me how long Voicemail waits before cutting in it would be most helpful. If number is engaged is Voicemail response instant?
6 REPLIES 6
198kHz
Seasoned Hero
Posts: 5,635
Thanks: 2,648
Fixes: 38
Registered: ‎30-07-2008

Re: Voicemail delay - how long?

Assuming you mean the 'standard' free version, it's seven rings before actuating.
If the line is engaged then yes, it answers immediately, and of course charges the caller.
Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
adagio
Grafter
Posts: 196
Registered: ‎03-04-2008

Re: Voicemail delay - how long?

Many thanks Smiley
198kHz
Seasoned Hero
Posts: 5,635
Thanks: 2,648
Fixes: 38
Registered: ‎30-07-2008

Re: Voicemail delay - how long?

You're very welcome. Hope that settles the debate one way or t'other.  Smiley
Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
gary42
Grafter
Posts: 94
Registered: ‎09-07-2012

Re: Voicemail delay - how long?

Do you know if it is possible to change the delay, e.g. make it longer?
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,370
Fixes: 75
Registered: ‎06-04-2007

Re: Voicemail delay - how long?

There is no control on the number of rings on the basic (free) Voicemail product. With Voicemail Extra which costs £3 per month the number of rings before answer can be set to 0, 4, 7 or 10 (guide) but if the number is engaged it will still answer instantly. As far as I'm aware that can't be changed.
David
gary42
Grafter
Posts: 94
Registered: ‎09-07-2012

Re: Voicemail delay - how long?

Thanks for that. And the link.
I'll bookmark the support pages for next time!  Smiley