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Voicemail Extra

olisun
Dabbler
Posts: 20
Registered: ‎16-04-2013

Voicemail Extra

Hi,
When do I expect my Voicemail Extra to be activated?
Regards,
Oli
8 REPLIES 8
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,960
Thanks: 628
Fixes: 176
Registered: ‎27-04-2007

Re: Voicemail Extra

Hi there Oli,
Sorry for the delay regarding this, there's been an issue with your order. The good news is that I've been able to manually place an order for you and that should complete within the next few hours.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
olisun
Dabbler
Posts: 20
Registered: ‎16-04-2013

Re: Voicemail Extra

Hi,
It's been more than a month since I requested the voicemail extra addon but it's has still not been enabled
"Voicemail Extra  [ Awaiting activation ] £3.00 per month Information
Voice Mail Extra is not included in our Features bundle."
Can you please cancel the request as I do not require the add-on anymore?
Regards,
Oliver
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Voicemail Extra

Hi there, it looks like it's now been activated and added to your account - as such if it needs removing please do so via the talk add ons page in your members centre on our website, thanks very much. Really sorry it took so long to activate though.
olisun
Dabbler
Posts: 20
Registered: ‎16-04-2013

Re: Voicemail Extra

I am still getting this message
"You currently have an order in progress to add call features
Your call feature(s) will be added to your account on the next working day.
Please note: If you've requested to add any call features, you cannot add or remove any further features until this is complete. "
"Voicemail Extra  [ Awaiting activation ] £3.00 per month"
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Voicemail Extra

Beg pardon, sorry about that - I'll get one of our team to have a look at it for you and get it removed.
198kHz
Seasoned Hero
Posts: 5,595
Thanks: 2,578
Fixes: 37
Registered: ‎30-07-2008

Re: Voicemail Extra

Is this the same issue that was 'going to be fixed' in January?
http://community.plus.net/forum/index.php/topic,109802.msg940013.html#msg940013
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
olisun
Dabbler
Posts: 20
Registered: ‎16-04-2013

Re: Voicemail Extra

Any update on this?
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Voicemail Extra

The bulk fix is due to be rolled in the next week or two, it has been delayed a couple of times in the final stages of testing; we're currently waiting for improved communications to be prepared to inform the correct customers.
@ olisun
I've just fixed your call features but the bodge tool broke your LRS. I'm putting discounts on for the same duration as your LRS to cover you for the same period so you won't lose out - you'll just see another line item on your invoice with the discount instead of a zero-rated line rental - I hope that's OK for you (and this is why we prefer to wait for the bulk fix where this problem won't happen!)
Edit: I found someone who could fix your LRS so that's back as it is Smiley
Edit2: Cleanup script is running as I type Smiley