cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 

Voicemail Extra - supposed to be active but it's not 😒

FIXED
198kHz
Seasoned Hero
Posts: 5,118
Thanks: 1,949
Fixes: 32
Registered: β€Ž30-07-2008

Voicemail Extra - supposed to be active but it's not 😒

On Sat 5 June I was just browsing the Member Centre Call Features page (yeah, I should know better by now) when Voicemail Extra suddenly removed itself, which was subsequently confirmed by email.

I immediately ticked the box to re-order it, and today the Member Centre is saying that it's 'Currently Active'.

But,

There has been no confirmatory email, and dialling 1571 goes to a message announcing that This line doesn't have a call answering service.

It would be much appreciated if someone could give the system a kick in the right place. 

A journey of a thousand sites begins with a single click.

ADSL2+   Billion 7800N
8 REPLIES 8
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 279
Thanks: 62
Fixes: 14
Registered: β€Ž01-12-2020

Re: Voicemail Extra - supposed to be active but it's not 😒

Hi @198kHz

 

Thanks a lot for reaching out. Please try this again tomorrow as I've re-added the voicemail service onto your line. If it works, please try configuring some of the settings which are only available via Voicemail Extra to ensure that all of your voicemail services are working correctly.

 Adam
 Plusnet Help Team - Leeds
198kHz
Seasoned Hero
Posts: 5,118
Thanks: 1,949
Fixes: 32
Registered: β€Ž30-07-2008

Re: Voicemail Extra - supposed to be active but it's not 😒

Thanks @adam945  πŸ™‚

I'll try tomorrow, and report the result.

A journey of a thousand sites begins with a single click.

ADSL2+   Billion 7800N
198kHz
Seasoned Hero
Posts: 5,118
Thanks: 1,949
Fixes: 32
Registered: β€Ž30-07-2008

Re: Voicemail Extra - supposed to be active but it's not 😒


@adam945 wrote:

Please try this again tomorrow as I've re-added the voicemail service onto your line.


Good news - it's already done.

Bad news - it's basic Voicemail and not Voicemail Extra. Sad

Could you try again please?  🀞

A journey of a thousand sites begins with a single click.

ADSL2+   Billion 7800N
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,348
Thanks: 158
Fixes: 63
Registered: β€Ž26-03-2018

Re: Voicemail Extra - supposed to be active but it's not 😒

Hi @198kHz,

That's bizarre, the feature has been correctly and successfully set back up on our suppliers end - at least from what we can see when we view the active features on the line. Just before we proceed any further, please could you try unplugging the phone and plugging it back in again to see if this kickstarts the Extra side of the feature?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
198kHz
Seasoned Hero
Posts: 5,118
Thanks: 1,949
Fixes: 32
Registered: β€Ž30-07-2008

Re: Voicemail Extra - supposed to be active but it's not 😒


@TheMightyAJ wrote:

Just before we proceed any further, please could you try unplugging the phone and plugging it back in again to see if this kickstarts the Extra side of the feature?


Seriously?  lol.gif

All phones unplugged and then reconnected.

No difference, of course.  rolleyes2.gif

A journey of a thousand sites begins with a single click.

ADSL2+   Billion 7800N
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,348
Thanks: 158
Fixes: 63
Registered: β€Ž26-03-2018

Re: Voicemail Extra - supposed to be active but it's not 😒

Fix

Thanks for trying anyway @198kHz. I've placed an order to remove the feature from our suppliers end and then I'm going to re-add it tomorrow. If that doesn't do the trick we may need to raise a fault to investigate further. Please accept my apologies for any inconvenience that this may have caused in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
198kHz
Seasoned Hero
Posts: 5,118
Thanks: 1,949
Fixes: 32
Registered: β€Ž30-07-2008

Re: Voicemail Extra - supposed to be active but it's not 😒

Thanks muchly @TheMightyAJ  - all fine now.  Thumbs_Up

A journey of a thousand sites begins with a single click.

ADSL2+   Billion 7800N
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,348
Thanks: 158
Fixes: 63
Registered: β€Ž26-03-2018

Re: Voicemail Extra - supposed to be active but it's not 😒

Hi @198kHz, I'm glad to hear that's done the trick. Please let us know if there are any further issues and we'll be happy to help Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team