Voicemail Extra ordered - or is it?
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Voicemail Extra ordered - or is it?
06-12-2012 3:04 PM
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The Call Features summary page is saying -
Quote You currently have an order in progress to add call features
Your call feature(s) will be added to your account on the next working day.
No confirmatory email received, and no tickets (Questions or Service Notices) referring, so I'm just wondering whether the order is actually in progress or not.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Voicemail Extra ordered - or is it?
07-12-2012 4:10 PM
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Re: Voicemail Extra ordered - or is it?
07-12-2012 5:14 PM
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Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Voicemail Extra ordered - or is it?
13-12-2012 2:34 PM
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See attached screenshot.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Voicemail Extra ordered - or is it?
13-12-2012 3:38 PM
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Sorry about this, I'll need to raise a task for developer intervention to get that fixed.
Just to clarify the service is there and active but the billing component on the account is broken.
Adam
Re: Voicemail Extra ordered - or is it?
13-12-2012 3:44 PM
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To confirm - yes, it's working fine, and I've just successfully linked my mobile too.
It's just the billing wot's broke.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Voicemail Extra ordered - or is it?
13-12-2012 4:05 PM
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Re: Voicemail Extra ordered - or is it?
13-12-2012 4:09 PM
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Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Voicemail Extra ordered - or is it?
28-12-2012 5:40 PM
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Quote from: _Adam_Walker_
Quote It's just the billing wot's broke.
Sorry to tell you we'll get that sorted
I wouldn't hold your breath on this one, I made the opposite change (ie to remove voicemail extra and return to the standard product) over a year ago. Exactly the same thing happened, the billing system broke, and, 14 months on it still ain't fixed!
The temporary fix is that every month I get an automatic refund of the £3 I am still being charged for the service I no longer have. But despite numerous calls to customer services, and promises to get the tech guys to sort it, still no sign of progress. And of course it's not possible to make further changes to the services I subscribe to because I have one still 'in progress'.
Come on Plusnet - you pride yourselves (correctly most of the time) on your customer service. but 14 months to fix a billing system problem seems a bit OTT,
Jonathan Harris
Re: Voicemail Extra ordered - or is it?
03-01-2013 11:06 AM
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I've fixed both of your accounts. There's more than one root cause for these issue and we will be cleaning up these features in the near future en masse whilst working on the root cause fixes.
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