Voicemail Dial tone Alert
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Voicemail Dial tone Alert
16-12-2018 5:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My daughter, on my recommendation, changed from Sky Phone and broadband to Plusnet. She was able to keep the same telephone number. She now finds that when a message is left for her on Voicemail she does not get the interrupted dial tone to alert her to the presence of a message. Any messages are there, however, if she remembers to dial 1571. It worked perfectly well while she was with Sky.
I raised this matter on her behalf with Plusnet and eventually after protracted phone calls and other messages she received this reply:
Fixed! Go to the fix.
Re: Voicemail Dial tone Alert
17-12-2018 10:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Voicemail Dial tone Alert
on 17-12-2018 1:38 PM - last edited on 17-12-2018 1:48 PM by dvorak
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello Gandalf, My daughter's username is [Removed].
Moderator's note by Adie (Dvorak) personal information removed as it's a public forum. (staff still have visibility)
17-12-2018 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @trymyluck
I've looked into this and the response your daughter had received above is in essence correct.
The problem is essentially down to how their telephone number had left the network of an Other Licensed Operator, such as TalkTalk and Sky, to be imported to the BT network we use.
With the help of my colleague @MatthewWheeler we found an old thread dating back a few years regarding a very similar situation: https://community.plus.net/t5/Home-Phone/1571-No-Intermittent-Dial-Tone/m-p/1155758/highlight/true#M...
The link in the post sends you to an old BTwholesale article which doesn't look to be there anymore, but I can see @198kHz quoted part of the article in their post.
Unfortunately there's not much we can do bar renumber your daughter's line with an BT owned/Openreach telephone number. Alternatively, she may have to buy a 3rd party handset with a built-in answering machine, which will notify her when a message is available.
Apologies that this isn't the answer you were hoping for.
Re: Voicemail Dial tone Alert
17-12-2018 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks Gandalf for you time and research effort. Sky charge for the Voicemail facility. I have a sneaking feeling that Sky have to do something to free a fully functioning Voicemail facility. It may, as earlier correspondence indicated, be something for Ofcom to investigate. I may take it up with them if I can raise the energy.
Thanks again.
Re: Voicemail Dial tone Alert
17-12-2018 4:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Voicemail Dial tone Alert