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Voice service dead but broadband fine

IngeJones
Aspiring Pro
Posts: 213
Thanks: 33
Fixes: 2
Registered: ‎07-01-2014

Voice service dead but broadband fine

Done the test of normal analog phone directly into the master socket.  Dead as a dodo.  Started earlier today.  Filled in form to report it and apparently it's gonna be 17 hours before anyone can even read my ticket.  I'm a little shocked to be honest.  It used to be a great deal faster when I was directly renting the line from BT.  Though I guess I am paying a little less now.  Thank goodness for mobiles Cheesy
10 REPLIES 10
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Voice service dead but broadband fine

Hi IngeJones,
It looks like this has been picked up and we have an ERT of 01/11/2014 for you.
Hopefully it gets fixed soon.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
IngeJones
Aspiring Pro
Posts: 213
Thanks: 33
Fixes: 2
Registered: ‎07-01-2014

Re: Voice service dead but broadband fine

My ticket got taken "off hold" yesterday but still no service.  I think OpenReach were only actually notified of the problem after my ticket was taken off hold, which rather seems to mean that one has to factor in the extra 3 days of on-hold time with PlusNet on top of the normal time taken for OpenReach to deal with any problem.  I now need to work out whether the small price difference between renting from BT and renting from PlusNet is actually going to make up for the extra 3 days I will have needed to make calls on my mobile phone, since I don't get included free minutes as I usually use my landline for calls.
IngeJones
Aspiring Pro
Posts: 213
Thanks: 33
Fixes: 2
Registered: ‎07-01-2014

Re: Voice service dead but broadband fine

Still no news....
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Voice service dead but broadband fine

Hi IngeJones,
Our suppliers informed us that your phone line was being affected as part of a Major Service Outage and that it's now been resolved. Can you confirm that you now have a dialtone and can make outgoing and receive incoming calls?
If this isn't resolved we'll need to re-raise this to our suppliers for further investigation.
IngeJones
Aspiring Pro
Posts: 213
Thanks: 33
Fixes: 2
Registered: ‎07-01-2014

Re: Voice service dead but broadband fine

I still have no dial tone, and attempting to call in with mobile I can hear the ringing signal on my mobile until it goes to 1571 service.  Picking up the landline while attempting to phone home from mobile does not cause a connection.  Should I update my ticket with this info or would that just send me to the back of the queue again?
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Voice service dead but broadband fine

Thanks for getting back to us. Sorry to hear the issue persists.
I'll get that picked up for you and escalated back to our suppliers. The ticket will be updated with further information.
IngeJones
Aspiring Pro
Posts: 213
Thanks: 33
Fixes: 2
Registered: ‎07-01-2014

Re: Voice service dead but broadband fine

Finally...
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Voice service dead but broadband fine

Finally it's been fixed? Smiley
IngeJones
Aspiring Pro
Posts: 213
Thanks: 33
Fixes: 2
Registered: ‎07-01-2014

Re: Voice service dead but broadband fine

Yep, but I didn't hurry to close the ticket just in case...
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Voice service dead but broadband fine

Yeah, no worries. Glad to hear it seems fixed though Cheesy
I've escalated the ticket back to you, however, if there are any other problems don't hesitate to let us know!