Virgin telephone number porting
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Virgin telephone number porting
03-10-2018 9:41 PM
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Re: Virgin telephone number porting
04-10-2018 1:27 PM
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Hi @Mency,
Sorry about the problems you're having this is absolutely something we can get resolved for you. I'm updating this ticket on the account with some information from ourselves and a request for information from you too. If you could have a look for me and let me know once you've updated it that would be great.
Re: Virgin telephone number porting
04-10-2018 1:50 PM
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Thank you for your support. I have updated the information requested on the ticket.
Hope it helps to fix the issue.
Kind regards
Mency
Re: Virgin telephone number porting
04-10-2018 2:51 PM
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I've updated the ticket again and I'll monitor it personally. It's an odd one this because your line is still showing as being at an old address, which is a different exchange. So Openreach are saying when the number was ported from the original provider to Virgin, and then moved to your current address it was not done properly.
I'm having to speak to the service establishment team at OR to see if they can get this resolved. Until it is I can't get the orders placed.
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