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Viewing calls made in current month, billed and unbilled; a problem

Luzern
Hero
Posts: 4,823
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Registered: ‎31-07-2007

Viewing calls made in current month, billed and unbilled; a problem

In the last week I made a long call, which now I need the time and duration of, Selection of Billed Calls shewed nothing, but the Unbilled list was unreachable because the screen darkened and I could get no further, Is this another PN system fault to be fixed some year?Roll_eyes

Lastly as the call was to an 0800 number, would it have even been recorded at all?

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
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jab1
Aspiring Legend
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Registered: ‎24-02-2012

Re: Viewing calls made in current month, billed and unbilled; a problem

@Luzern Can't comment on you first paragraph, as it is a while since I ever looked at that page - and I couldn't even if I wanted to, but 0800 numbers (IIRC) are not listed, as there is no charge for them.

John
198kHz
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Registered: ‎30-07-2008

Re: Viewing calls made in current month, billed and unbilled; a problem

Confirmed - 0800 calls are not listed.

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Luzern
Hero
Posts: 4,823
Thanks: 946
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Registered: ‎31-07-2007

Re: Viewing calls made in current month, billed and unbilled; a problem


@jab1 wrote:

@Luzern Can't comment on you first paragraph, as it is a while since I ever looked at that page - and I couldn't even if I wanted to, but 0800 numbers (IIRC) are not listed, as there is no charge for them.


I thought that might be the case, but as any number called can be essential for tracing details of time and duration, the logic of not listing 0800 numbers because they're free is severely defective.

Staff reps for note @Gandalf 

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
jab1
Aspiring Legend
Posts: 12,215
Thanks: 3,884
Fixes: 151
Registered: ‎24-02-2012

Re: Viewing calls made in current month, billed and unbilled; a problem

@Luzern I don't think BT even pass that data back, so it would be very hard to produce it on your records.

John
198kHz
Seasoned Hero
Posts: 5,635
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Registered: ‎30-07-2008

Re: Viewing calls made in current month, billed and unbilled; a problem

From Ofcom document

CONSOLIDATED VERSION OF GENERAL CONDITIONS
AS AT 22 SEPTEMBER 2014 (including annotations)

http://stakeholders.ofcom.org.uk/binaries/telecoms/ga/GENERAL_CONDITIONS_22Sept2014.pdf

 

12.4 The Communications Provider shall ensure that calls which are made
from a Subscriber’s telephone which are free of charge to that
Subscriber, including calls to helplines, shall not be identified in the
Subscriber’s itemised bill

 

This seems to be designed to protect vulnerable people in a household if they make a call to, say, Childline.

Discussed here - https://community.plus.net/t5/Home-Phone/0800-numbers-in-Itemised-Bill/td-p/960140

but seemingly without a resolution.

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)