View Unbilled Calls not Exporting Duration
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View Unbilled Calls not Exporting Duration
07-09-2018 9:07 AM
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Just found out that the new Bills and Payments doesn't work in Firefox but does in IE10.
However when I export Unbilled calls to Excel csv it doesn't export the call duration times?
Re: View Unbilled Calls not Exporting Duration
07-09-2018 9:28 AM
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There was initially an incompatibility with Firefox but that should be fixed now. I've just tried with Firefox and it does work.
You are correct about the call duration times not being exported, they don't show on an export of either billed or unbilled calls.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: View Unbilled Calls not Exporting Duration
07-09-2018 10:34 AM
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@MisterW Thanks for confirming that call durations aren't exported, does anyone know if this going to be fixed or is it staying like that?
As for Bills & Payments working in Firefox, I can get it working sometimes, seems something to do with deleting all cookies?
Re: View Unbilled Calls not Exporting Duration
07-09-2018 7:49 PM
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Expect a fix!
Also in this space, the phone numbers need to be exported as strings (enclosed in quotes) so as to not lose leading zeros.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: View Unbilled Calls not Exporting Duration
18-09-2018 8:25 PM - edited 19-09-2018 10:19 AM
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Well still no fix for exporting call duration times.
The Call Duration list now shows HH:MM:SS.CS, I assume the CS means Call Services?
It shows all different numbers at the end of my call times but I have no idea what this means..
This is all a bit of a shambles along with the view my bill problems, shouldn't this have all been tested and fixed before switching to the new system.
Update
As my Billing period ends today the Unbilled Calls no longer show for the last month, they were there first thing this morning but now gone and there is no option to select Billing dates as there is on Billed Calls and as there was before this new billing system.
Re: View Unbilled Calls not Exporting Duration
18-09-2018 8:51 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: View Unbilled Calls not Exporting Duration
17-10-2018 7:04 AM
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Exporting Billed or Unbilled calls to Excell still not exporting Call Duration
Is this going to be fixed?
Some feedback from PN would be nice.
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- Re: View Unbilled Calls not Exporting Duration