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Very poor signal

FIXED
wrinklie1
Dabbler
Posts: 14
Fixes: 1
Registered: ‎19-09-2016

Very poor signal

I have just run your online landline check and I got an OOPs something is wrong. Tried the 0800 number but there was a 30 min delay. Please check landline again and find a solution please

5 REPLIES 5
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Very poor signal

Testing your line isn't showing any obvious issues. Can you describe how your phone is connect to the socket?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
wrinklie1
Dabbler
Posts: 14
Fixes: 1
Registered: ‎19-09-2016

Re: Very poor signal

It is a double socket and the fiber router is plugged in the top one and the dect phone in the lower one.

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Very poor signal

Is there a filter between the phone and the socket? The socket sounds like it's already filtered so shouldn't need one.

 

What's the issue you're seeing, is there noise on the phone line?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
wrinklie1
Dabbler
Posts: 14
Fixes: 1
Registered: ‎19-09-2016

Re: Very poor signal

Sorry it has taken so long to get back to you. The conversations break up even when we stand by a window. The phone is a BT6500

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,930
Thanks: 9,568
Fixes: 1,512
Registered: ‎21-04-2017

Re: Very poor signal

Fix

Is there noise on your line and can you run through the troubleshooting here?

 

Have you also tried a different phone handset, preferably a wired one?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet