Very poor signal

[#1]

I have just run your online landline check and I got an OOPs something is wrong. Tried the 0800 number but there was a 30 min delay. Please check landline again and find a solution please

[#2]

Testing your line isn't showing any obvious issues. Can you describe how your phone is connect to the socket?

[#3]

It is a double socket and the fiber router is plugged in the top one and the dect phone in the lower one.

[#4]

Is there a filter between the phone and the socket? The socket sounds like it's already filtered so shouldn't need one.

What's the issue you're seeing, is there noise on the phone line?

[#5]

Sorry it has taken so long to get back to you. The conversations break up even when we stand by a window. The phone is a BT6500

[#6 · Accepted solution]

Is there noise on your line and can you run through the troubleshooting here?

Have you also tried a different phone handset, preferably a wired one?