Very odd introduction to plusnet....
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Very odd introduction to plusnet....
14-01-2012 5:34 PM
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We recently bought a new home in a rural location and decided to go with PN for calls and broadband. Had to order the service via telephone as the website could not find the correct name/number combination for our cottage's address (first clue about upcoming problem). The order was taken by the person on the phone with no mention of any difficulty tracing an active telephone line at the property and i paid for a years line rental in advance plus BB. received the standard emails and texts telling me the dates that my line would be activated, approx 2 weeks after the order was placed if i remember correctly.
Then a couple of days before that date i received an email from PN telling me that my order had been terminated for some reason, i knew i hadn't done anything to terminate the order so i called PN and was told that "The previous property owner has removed the phone line from the address, there is no working phone line at your address" This sounded highly unlikely to me and said so but i did call the previous owner via the estate agent, just to check, and they confirmed all they had done was to transfer their BT account from the old address to their new in the standard way and all had been fine. So i got back in touch withPN and was told that Openreach had to attend the property to re-install a working line at the property, should cost £30 but would be free to me as i was not told of any potential problems at the time i ordered. So an appt has been made for Openreach to attend on 30th Jan which was over 6 weeks from the initial order being placed.
Just to add a little more confusion to it all i was chatting to a neighbour who has enquired "are you trying to get a service from Plusnet at all?" yes i tell him, he says "well i have received a letter from them telling me that i am trying to change my supply to them and i havent ever called them"
It turns out the phone lines are quite literally a bit of a mess and have been since the cottages were divided and extensions to them built but the point is that there IS a working phone line there but i have to wait over 6 weeks for Openreach to turn up and go "its been here all the time, why are we here?"
Frustrating!!
Re: Very odd introduction to plusnet....
14-01-2012 5:39 PM
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Re: Very odd introduction to plusnet....
16-01-2012 11:07 AM
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Anyone........
Re: Very odd introduction to plusnet....
16-01-2012 11:53 AM
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I'm sorry this has set things back a while for you and will make sure your first month of broadband subscription is discounted.
Re: Very odd introduction to plusnet....
16-01-2012 12:02 PM
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Re: Very odd introduction to plusnet....
16-01-2012 1:02 PM
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Re: Very odd introduction to plusnet....
16-01-2012 1:05 PM
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Re: Very odd introduction to plusnet....
16-01-2012 2:34 PM
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Re: Very odd introduction to plusnet....
30-01-2012 11:02 AM
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Thank you
Re: Very odd introduction to plusnet....
30-01-2012 11:57 AM
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Re: Very odd introduction to plusnet....
30-01-2012 11:59 AM
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Re: Very odd introduction to plusnet....
31-01-2012 4:56 PM
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