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Urgent Information for Northern Ireland customers.

Posts: 14
Thanks: 3
Registered: ‎11-01-2012

Urgent Information for Northern Ireland customers.

It has come to my attention that some calls from NI to ROI are being charged at International rates, after a long conversation with PlusNet this morning it transpires that BT Wholesale made amendments to their call rating system without informing PlusNet.

Refunds are going to be made to any account that has been wrongly billed

If you are a NI PlusNet customer it may be worthwhile to check your recent bills for any such charges, be aware that not all calls to ROI have been charged at International rates, some are at the UK rate.

I must commend [CSA Removed] from PlusNet in the way he has managed to resolve, what was, quite a complicated issue. Thanks Frank.

Moderator's note by Mike (Mav): CSA name removed as per Forum rules.