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Upgrading broadband product has de-triggered Caller Display??

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DocDelete
Rising Star
Posts: 111
Thanks: 22
Fixes: 1
Registered: ‎23-01-2008

Upgrading broadband product has de-triggered Caller Display??

Can anyone shed any light on this?

I've just upgraded my broadband package to a Unlimited Fibre Extra but have just received a message saying my Caller Display service will be turned off. Now, in the breakdown it says that this is a zero cost option - and why would I want it switched off? I don't in any case.

I'm putting this on here as Chat says its unavailable - and I'm not able to be put on hold with phone support just now.

Thanks.

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 993
Thanks: 101
Fixes: 45
Registered: ‎06-08-2018

Re: Upgrading broadband product has de-triggered Caller Display??

Hey @DocDelete,

Sorry to hear your caller display feature has been removed without consultation, please accept my sincerest apologies for any inconvenience caused.

I can see this has now been sorted for you via this service notice here .

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


DocDelete
Rising Star
Posts: 111
Thanks: 22
Fixes: 1
Registered: ‎23-01-2008

Re: Upgrading broadband product has de-triggered Caller Display??

Fix

Yes, I think I've sorted it myself. For anyone else interested, I awaited the confirmation of cancellation then went back in and reactivated the feature. I am currently awaiting confirmation of success, so I'm not counting my chickens yet.

Very odd though - it should not have happened in the first place.

Plusnet Help Team
Plusnet Help Team
Posts: 372
Thanks: 81
Fixes: 15
Registered: ‎25-09-2018

Re: Upgrading broadband product has de-triggered Caller Display??

Thanks for letting us know @DocDelete

If you have any further problems, please get back in touch.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matt L
 Plusnet Help Team