Upgrade disaster

[#1]

End of August I placed order to add line rental and phone to my fibre account. On day of switch over, I lost my broadband and phone number had change. I have been trying since the 18/9 to get the problem resolved. Each time a manage  to contact customer support they say that the problem will be resolved within hours. I am still waiting. Still have the wrong phone number and no broadband. Customer support seem to be in meltdown and an email to Andy Baker the Chief Executive did not help.

Not sure what to do next.

[#2]

Hi @flexford, Welcome to the forums. 

I've just read you notes and I'm sorry about the problems you've had. We've placed the order to renumber the line it was originally to complete today but it's its now committed for tomorrow. 

Can you let me know if/when that's successful please?

[#3]

Hi, I have now got my original phone number back but still no internet. Checked the router settings which are correct. No DSL signal from Openreach box. Looks like not connected your end. Can you help?

Regards

       Dave

[#4]

Hi @flexford,

I'm sorry to hear that you're still experiencing issues with your services. I have taken a look into this issue today and raised a ticket response to you on your account which can be viewed here. Once you have been able to respond to the ticket please let us know through this thread and we will pick this up again as soon as possible.

[#5]

Hi JonoH,

I was promised a visit by an engineer today between 8 and 1 sort my broadband problem. I am still waiting. My broadband has been down for 2 weeks now. Please advise how plusnet are going to fix by the end of today my broadband connection.

Regards

          flexford

[#6]

Hi flexford.

I'm struggling to find where you were advised we've booked an appointment for today, can you remember when this was?

From what I can see we've booked it in for this Wednesday.