Update after enginner visit

[#1]

ticket number #81595306
Hi i had an engineer come to sort out a issue I had in the property we are moving to, the  engineer did arrive and sort it out but i have not heard anything back since,  the most important part is whether i would need to pay for the work done the engineer seemed to think not but i would like this confirmed
also this was added to my ticket even though the engineer had been "We would like to inform you that your Help Assistant Question [ 81595306 ] has now been returned to the BOT - Phone Faults - Logged Appointments pool. A member of our Support Team will investigate your issue as soon as possible"

can some one from support check what is going on. thanks.
 

[#2]

From your posts on the Be forums it sounds like it had an old-style master socket which was upgraded to an NTE5A, something that BTOR do for free. 

[#3]

I'm hoping that's what is put in the engineer report so then as you say I wouldn't have to pay.

[#4]

received an update Engineer put NTE replaced and the line has been tested and is clear, so Plusnet consider the fault closed,  but still no indication as to whether i will have to pay, there was no mention of it in the updaqte i got so i'm guessing not but confirmation from support would be nice.

[#5]

If it's any comfort, I had a NTE5A fitted some months ago when BTOR came to resolve a line fault. I have not had to pay a penny for that. 

[#6]

that's good to hear, i don't see any charge in the members Centre yet so maybe it will be free, thanks for the reply.
jim:quote

[#7]

If the engineer was going to raise charges, he should have told you on the visit - if he didn't mention it, it's very likely that the repair was not chargeable.

[#8]

Hi Brian i asked  the engineer if i would ged and was told it's nothing to do with them it's up to my landline provider ie Plusnet, Whether that is true i dunno. 
jim:quote

[#9]

There is no charge for this visit

[#10]

thanks for the reply Chris great to have that confirmed