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Unlimited UK & Mobile calls package

midori
Dabbler
Posts: 20
Registered: ‎11-02-2015

Unlimited UK & Mobile calls package

I am being charged for my landline call to an 07727 .. mobile phone.

Please advise how this can be so with "Unlimited UK and Mobile"?

 

Tags (3)
4 REPLIES 4
pjmarsh
Superuser
Superuser
Posts: 3,583
Thanks: 1,253
Fixes: 12
Registered: ‎06-04-2007

Re: Unlimited UK & Mobile calls package

How long was the call you are being charged for? included calls are only for a certain length of time.  Landlines are 60 mins.  I can't remember if mobiles are 30 or 60 mins.  Could that account for it? 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Unlimited UK & Mobile calls package

Hi @midori,


Sorry if this call charge has caused you any inconvenience. I've had a look into this and have been able to determine why you were charged for this call. As this is account specific information, I can't go into detail on this forum but have added a ticket to your account that you can view here.


I hope that this helps. Please let us know if you have any questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
TedC
Newbie
Posts: 4
Registered: ‎02-11-2019

Re: Unlimited UK & Mobile calls package

Hi EmilyD,

I too have Unlimited UK & Mobile package.

If you look at my file you will see I have had a ticket on this which now appears to have been closed

I am still being charged for mobile calls

please explain why

TedC

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,615
Thanks: 321
Fixes: 72
Registered: ‎22-01-2018

Re: Unlimited UK & Mobile calls package

Hello @TedC,

 

I am sorry to hear this happened and for any inconvenience this has caused.

 

I have looked into the account and can see this was resolved. You can find more information via the ticket here.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team