Unlimited UK & Mobile calls package
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Unlimited UK & Mobile calls package
24-10-2019 1:46 PM
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Re: Unlimited UK & Mobile calls package
24-10-2019 1:51 PM
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How long was the call you are being charged for? included calls are only for a certain length of time. Landlines are 60 mins. I can't remember if mobiles are 30 or 60 mins. Could that account for it?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unlimited UK & Mobile calls package
24-10-2019 3:42 PM
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Hi @midori,
Sorry if this call charge has caused you any inconvenience. I've had a look into this and have been able to determine why you were charged for this call. As this is account specific information, I can't go into detail on this forum but have added a ticket to your account that you can view here.
I hope that this helps. Please let us know if you have any questions.
Re: Unlimited UK & Mobile calls package
02-11-2019 5:27 PM
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Hi EmilyD,
I too have Unlimited UK & Mobile package.
If you look at my file you will see I have had a ticket on this which now appears to have been closed
I am still being charged for mobile calls
please explain why
TedC
Re: Unlimited UK & Mobile calls package
03-11-2019 12:07 PM
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