Unlimited UK & Mobile calls package

[#1]

I am being charged for my landline call to an 07727 .. mobile phone.

Please advise how this can be so with "Unlimited UK and Mobile"?

[#2]

How long was the call you are being charged for? included calls are only for a certain length of time.  Landlines are 60 mins.  I can't remember if mobiles are 30 or 60 mins.  Could that account for it? 

[#3]

Hi @midori,

Sorry if this call charge has caused you any inconvenience. I've had a look into this and have been able to determine why you were charged for this call. As this is account specific information, I can't go into detail on this forum but have added a ticket to your account that you can view here.

I hope that this helps. Please let us know if you have any questions.

[#4]

Hi EmilyD,

I too have Unlimited UK & Mobile package.

If you look at my file you will see I have had a ticket on this which now appears to have been closed

I am still being charged for mobile calls

please explain why

TedC

[#5]

Hello @TedC,

I am sorry to hear this happened and for any inconvenience this has caused.

I have looked into the account and can see this was resolved. You can find more information via the ticket here.