Unfair call Charges !
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- Re: Unfair call Charges !
Unfair call Charges !
29-10-2010 5:50 AM
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the line died. A call to plusnet and a chap asssured me the fault would be put right within 48 hours and in the meantime, he would put
call divert to my contrcat mobile phone. I was also assured I would not be charged for the divert.
In a matter of just days, I have incurred charges for every single incoming call via divert ! (Not a good start with a new Isp) all I seem to
be doing is paying them money and my broadband hasnt gone live yet !
I am sorry I joined this company and wish I could turn back the clock, I am not on a contract but the money ive paid wouldnt justify leaving.
I dont know if plusnet people even read these posts but, if you do, Remove the call divert and credit me the continuous charges I am
getting everytime someone calls my home!
A Very Angry New Customer
Re: Unfair call Charges !
29-10-2010 7:26 AM
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Re: Unfair call Charges !
29-10-2010 7:59 AM
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and rang them
Re: Unfair call Charges !
29-10-2010 9:57 AM
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I'm sorry to hear about these issues, I'm going to look into this now and will come back to you on the other thread:
http://community.plus.net/forum/index.php/topic,90173.0.html
Joey, is the fault resolved or would you like me to look at this again?
Adam,
jim:green Post moved here for record purposes mod:end
Re: Unfair call Charges !
29-10-2010 10:17 AM
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It looks like your fault may be resolved which means call divert should now been removed.
When we add call divert for a fault like this it is chargeable and as such the customer support agents here should have advised you of that so please accept our apologies. We will refund you but we need to wait for the current pending payment to clear first, please bear with us and I'll notify you of the amount and when this should clear by when this has happened.
Adam
Re: Unfair call Charges !
29-10-2010 12:02 PM
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Re: Unfair call Charges !
29-10-2010 1:01 PM
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Matt.
P.S. I used to work at BT, and it was the same process.
Re: Unfair call Charges !
29-10-2010 3:03 PM
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That's why my phone rental is still with BT and I would NEVER consider moving it to PN even if it would save me money.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unfair call Charges !
29-10-2010 3:23 PM
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Quote I When I've had problems with my telephone the calls have been diverted to my mobile and I have NOT had to pay any call charges.
I can't see how as it is done at cost, it sounds in this instance that the may have forgotten to inform the customer.
I completely agree that in the event of a fault this should be done for free.
Re: Unfair call Charges !
29-10-2010 3:34 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unfair call Charges !
29-10-2010 4:01 PM
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