Unbilled Call Charges.....
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Unbilled Call Charges.....
20-10-2009 4:58 PM
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Hi Guys,
Maybe a member of PN staff can pick this up....
We have today, had an email that reads the following:
Dear X
I'm sorry to tell you that we made a mistake with your previous bill for your phone service. We have had a technical issue that has meant you were charged less than you should have been.
You may have already noticed that we didn't take payment for the call charges part of your phone bill. We did however take payment for your line rental.
This error will have affected the last month's bill and in some cases the one before.
What happens next?
On your next billing date we will take payment for all calls that have not yet been billed.
The outstanding amount for calls is £127
Because some of these calls are from the previous month they will not be visible in your current itemised bill in My Account. This means that the amount you will be charged will be more than that shown currently in your itemised bill.
You will be able to see all the calls for which you will be charged by checking the previous itemised billing periods. To do so please visit:
-----
Err.... excuse me?
We havent been with PN that long, and looking back through the itemised bills, the only previous bill showing in the control panel, is for the period 09/09/2009 - 08/10/2009 which gives a total call cost of £5.83!! In any case, the entire phone bill for the period, with calls, line rental & call features is only £21.78.
Can somebody check this please?
Incidentally, we did learn 2 weeks ago, that Sky were still billing us for line rental, as allegedly they hadn't been told that our service had been transferred over to PN.
The DD for this is due to go tomorrow, and there is not enough money in the account to cover the amount including the alleged £127 calls, so if this is indeed going to be taken, then we will be looking at a £35 bank charge on top.
Is this a monumental smeg up?
User name is downhammadhouse.
Cheers,
James/Clair
Re: Unbilled Call Charges.....
20-10-2009 5:01 PM
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Re: Unbilled Call Charges.....
20-10-2009 5:02 PM
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We're looking at this currently. I'll get back to you as soon as I have further information.
Re: Unbilled Call Charges.....
20-10-2009 5:04 PM
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This was a mistake. Please accept my sincere apologies.
I'll call you shortly.
Re: Unbilled Call Charges.....
20-10-2009 5:11 PM
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Thanks for the lightning response James, that's made me feel a whole lot better, and all before the "boss" got home from work, too!
Phew!
Cheers,
James
Re: Unbilled Call Charges.....
20-10-2009 5:12 PM
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I managed to get you on your mobile though!
Re: Unbilled Call Charges.....
20-10-2009 5:24 PM
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Re: Unbilled Call Charges.....
20-10-2009 5:28 PM
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Re: Unbilled Call Charges.....
20-10-2009 5:30 PM
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Re: Unbilled Call Charges.....
20-10-2009 5:31 PM
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You can disregard your email too. It appears that we had a problem with one batch of the emails that we sent out earlier today.
Re: Unbilled Call Charges.....
20-10-2009 5:33 PM
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We're aware that a number of people have received an email showing an incorrect value as the outstanding call charge fee.
Please disregard this emails and accept our apologies for any distress that this email may have caused.
Re: Unbilled Call Charges.....
20-10-2009 5:37 PM
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Thank you very much for reassurance but are you sure because with £587 outstanding I am not sure that I will be able to sleep tonight.
Re: Unbilled Call Charges.....
20-10-2009 5:38 PM
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I did try giving you a ring, but it went through to voicemail.
Will someone tell me what the hell is going on
20-10-2009 5:39 PM
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OMG - I THINK I'VE MADE A BIG MISTAKE GOING TO PLUSNET
20-10-2009 5:49 PM
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I noticed that I did not have caller display and was told that when my broadband was activated it would begin then.... ummmm... NO!
Now, to add insult to injury, I have now received an email saying that I owe them £48 call charges from my previous bill!!! I've only been connected since 6th October and have already paid them £18.98 + £15.95 in various charges???
GET YOUR SHIT TOGETHER PLUSNET OR I'LL BE BACK WITH BT BEFORE YOU CAN SAY "Where's she gone???"
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