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Unable to receive incoming calls

arawa
Just browsing
Posts: 1
Registered: ‎07-10-2021

Unable to receive incoming calls

Callers phoning my landline get the dialling tone before going into voicemail after 7 rings. Phone handsets are not ringing.

I have tried the 17070 asking for ring back but none received.

Called landline from mobile and getting as described above.

1 REPLY 1
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Unable to receive incoming calls

Hello @arawa

Thanks a lot for reaching out and I'm sorry for the inconvenience that this has inevitably caused. I can see that you've taken this matter up over the phone this morning. We're hoping to have this issue addressed / resolved by 12/10/2021

There's an open Fault ticket on the account which you can both view and comment on for direct communication with our Technical Support Team here

 Adam
 Plusnet Help Team - Leeds