Unable to receive calls from Sky customers after moving from Sky to PLusnet
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Unable to receive calls from Sky customers after moving from Sky to PLusnet
20-04-2015 10:30 AM
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[Moderator's note by Adie (dvorak) changed topic title
Re: Issue after Sky transfer (was Re: phone doesn't ring when someone calls)
20-04-2015 10:48 AM
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Split this post out of the other thread for better visibility in its own topic.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Unable to receive calls from Sky customers after moving from Sky to PLusnet
20-04-2015 12:23 PM
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Re: Unable to receive calls from Sky customers after moving from Sky to PLusnet
20-04-2015 5:57 PM
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Thanks
Mark
Re: Unable to receive calls from Sky customers after moving from Sky to PLusnet
20-04-2015 8:10 PM
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PlusNet support came back stating Openreach has re-ported the number. However this has not fixed the issue. This problem is causing me a great deal of inconvenience as my regular callers are failing to reach me by telephone. It seems a new number may be the only solution to this as Openreach is failing to resolve this issue in a timely manor. Does anyone knows of a speedy resolution to this issue?
Re: Unable to receive calls from Sky customers after moving from Sky to PLusnet
23-04-2015 1:11 PM
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Re: Unable to receive calls from Sky customers after moving from Sky to PLusnet
23-04-2015 1:13 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Unable to receive calls from Sky customers after moving from Sky to PLusnet
16-11-2016 3:32 PM
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Did you ever resolve this problem? I have had the exact same problem since joining Plusnet from Sky 5 weeks ago and Plusnet are insisting that they need to send an Openreach engineer out for the second time!
Re: Unable to receive calls from Sky customers after moving from Sky to PLusnet
16-11-2016 4:05 PM
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It is extremely unlikely that a visit by an OR engineer will resolve this problem. It's a number porting problem which needs resolution between SKY and BT Openreach at Network level. A bit like updating the DNS records, but on the telephony network?
M
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unable to receive calls from Sky customers after moving from Sky to PLusnet
16-11-2016 4:19 PM
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This is what I'm trying to tell Plusnet customer support, but they're saying that they need to book an Openreach engineer visit as this is a standard process that they cannot change. I've already had one Openreach engineer visit and he said the same thing. So I feel like I need to tell Plusnet support some "magic words" that spell out exactly what needs to be done.
Re: Unable to receive calls from Sky customers after moving from Sky to PLusnet
03-12-2016 2:32 PM
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I eventually resolved this by getting one of the people who was trying to call us from Sky to raise a fault with Sky asking why she couldn't call our number when people with other phone companies could.
This was not a straight forward task and she was fobbed off by Sky more than once before eventually getting through to someone in Sky who was able to trace the calls she was making to us and see that they were not leaving Sky's network. Once this was diagnosed it was a relatively quick fix to get this working.
I've contacted Plusnet to tell them that this was indeed a problem in Sky's network (which is what I was saying all along).
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