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Unable to personalise 1571 greeting, if zero messages stored.

brokenthumb
Grafter
Posts: 48
Registered: 22-10-2010

Unable to personalise 1571 greeting, if zero messages stored.

Like it says on the tin, and, I've skimmed the first 4 pages or so of posts here beforehand.
I have occasion to briefly change my automated answer phone message, however, I'm finding it impossible to access the 1571 'main menu' either by pressing '1' or '2'.
I can only assume this is because I have no stored messages at present, no matter how fast or slow I hammer the keys, once I've dialled 1571, I get the message 'You have no new messages. Goodbye!'
Is it me?
7 REPLIES
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Unable to personalise 1571 greeting, if zero messages stored.

Hi - you only have our standard voicemail service which doesn't offer the facility to change your greeting; I believe this is offered by Voicemail Extra which you can add through the Home Phone control panel on our website.
waynemorrell
Grafter
Posts: 42
Registered: 21-06-2012

Re: Unable to personalise 1571 greeting, if zero messages stored.

Are you sure ?
http://www.plus.net/support/phone/call_features.shtml#voicemail
Says you *can* change your greeting on standard voicemail.
Regards,
Wayne
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Unable to personalise 1571 greeting, if zero messages stored.

Whoops, forgot about that! However, the cause is the same - the voicemail product on your line isn't right. Please raise a ticket saying that the voicemail product which has been provisioned on your line isn't right and needs to be changed to "Wholesale 1571 with greeting" and we can send that over to our Provisioning Team to get it changed Smiley
brokenthumb
Grafter
Posts: 48
Registered: 22-10-2010

Re: Unable to personalise 1571 greeting, if zero messages stored.

Will do thanks, I thought I was having a 'moment' Smiley
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Unable to personalise 1571 greeting, if zero messages stored.

Cheers for that, I've sent it over to Provisioning for you, they should action within a few days Smiley
brokenthumb
Grafter
Posts: 48
Registered: 22-10-2010

Re: Unable to personalise 1571 greeting, if zero messages stored.

All sorted, I now have main menu access, ticket closed, thanks for the help Smiley
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Unable to personalise 1571 greeting, if zero messages stored.

No problems, happy to help Smiley