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Unable to make calls even though I've paid off the credit charges?!

FIXED
NLondonMan
Interested
Posts: 2
Registered: ‎30-10-2018

Unable to make calls even though I've paid off the credit charges?!

I'm writing here as a final resort as I've been unable to speak with anyone having tried numerous times to contact customer services, and wasting hours.  

 

What on earth is the point of having a "customer services phone line" if no one ever answers your call, and then you're disconnected after waiting for 20 minutes?   

 

Ok so my problem is that, even though I've paid off the over-credit charges in my previous bill, I am still unable to make any landline calls! Can anyone help me out please?

2 REPLIES 2
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Unable to make calls even though I've paid off the credit charges?!

Fix

Hi @NLondonMan 

 

I've reviewed this and believe you should be able to make phone calls now - could you please confirm if this is the case? 

 

Thanks, 

MoR

NLondonMan
Interested
Posts: 2
Registered: ‎30-10-2018

Re: Unable to make calls even though I've paid off the credit charges?!

it's been fixed thank you