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Unable to contact plus net

Posts: 5
Registered: ‎10-03-2017

Unable to contact plus net

My phone line is down and I can't speak or chat to anyone at plus net. Is there a problem? This is absolutely hopeless. This is the the first time I have needed help.............

Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Unable to contact plus net


Welcome to the forums.

The phone fault finder is at which should allow you to log a fault

Ex - Plusnet Customer (2009 - 2023) now with BT
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Unable to contact plus net

Hi there @Elewis


I am really sorry to hear you're having problems getting in touch with us to report a fault with your line. I've looked into your account and I can see that you've run the line test yourself last night and this has picked up on a fault.


The estimated response time we've been advised of is by 14/03/17 23:59:59


We'll keep you updated via this ticket on your account.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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