Unable to contact plus net

[#1]

My phone line is down and I can't speak or chat to anyone at plus net. Is there a problem? This is absolutely hopeless. This is the the first time I have needed help.............

[#2]

@Elewis

Welcome to the forums.

The phone fault finder is at https://www.plus.net/my-account/tools/phone-troubleshooter which should allow you to log a fault

[#3]

Hi there @Elewis

I am really sorry to hear you're having problems getting in touch with us to report a fault with your line. I've looked into your account and I can see that you've run the line test yourself last night and this has picked up on a fault.

The estimated response time we've been advised of is by 14/03/17 23:59:59

We'll keep you updated via this ticket on your account.