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Unable to Send SMS Texts But Can Receive Them

caravanj
Aspiring Pro
Posts: 280
Thanks: 52
Fixes: 3
Registered: ‎31-07-2014

Unable to Send SMS Texts But Can Receive Them

I want to be able to send texts from our landline but I get  'sending failed' & they don't get sent. We can receive SMS texts ok.

Your help please.

The send centre number is 1470P17094009 which looks odd to me.

The receive centre number is 0800587529 & this works

4 REPLIES 4
caravanj
Aspiring Pro
Posts: 280
Thanks: 52
Fixes: 3
Registered: ‎31-07-2014

Re: Unable to Send SMS Texts But Can Receive Them

I've just checked a BT site & the send centre number is correct

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: Unable to Send SMS Texts But Can Receive Them

Hello @caravanj

Thanks for reaching out to us here. 

I'd suggest following this guide here: https://www.bt.com/help/landline/set-up-and-use-bt-text for further assistance with this. 

 

Let us know how you get on, 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


MisterW
Superuser
Superuser
Posts: 10,107
Thanks: 2,776
Fixes: 209
Registered: ‎30-07-2007

Re: Unable to Send SMS Texts But Can Receive Them

The send centre number is 1470P17094009 which looks odd to me.

The P means 'pause' , how you set that , I guess depends on the handset

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

caravanj
Aspiring Pro
Posts: 280
Thanks: 52
Fixes: 3
Registered: ‎31-07-2014

Re: Unable to Send SMS Texts But Can Receive Them

Thanks for your replies.

The BT phone came pre-programmed with the service centre numbers.

I can receive text messages but I can't send them & following the BT guide doesn't work.

I get a 'sending failed' message for both the service centre send number & the 00000 registration number.