Unable to Send SMS Texts But Can Receive Them
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Unable to Send SMS Texts But Can Receive Them
13-06-2020 1:13 PM - edited 13-06-2020 1:18 PM
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I want to be able to send texts from our landline but I get 'sending failed' & they don't get sent. We can receive SMS texts ok.
Your help please.
The send centre number is 1470P17094009 which looks odd to me.
The receive centre number is 0800587529 & this works
Re: Unable to Send SMS Texts But Can Receive Them
13-06-2020 1:35 PM
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I've just checked a BT site & the send centre number is correct
Re: Unable to Send SMS Texts But Can Receive Them
15-06-2020 3:04 PM
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Hello @caravanj,
Thanks for reaching out to us here.
I'd suggest following this guide here: https://www.bt.com/help/landline/set-up-and-use-bt-text for further assistance with this.
Let us know how you get on,
Thanks.
Re: Unable to Send SMS Texts But Can Receive Them
16-06-2020 8:02 AM
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The send centre number is 1470P17094009 which looks odd to me.
The P means 'pause' , how you set that , I guess depends on the handset
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unable to Send SMS Texts But Can Receive Them
17-06-2020 5:23 PM - edited 17-06-2020 5:40 PM
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Thanks for your replies.
The BT phone came pre-programmed with the service centre numbers.
I can receive text messages but I can't send them & following the BT guide doesn't work.
I get a 'sending failed' message for both the service centre send number & the 00000 registration number.
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