URGENT - No landline service/vulnerable customer/job at risk

[#1]

Question reference 200729943 -

I need urgent help.  I am a vulnerable person with no landline.  I have tried several wired phones (which ordinarily work) in my master socket and secondary socket, but the units receive no line and no power to lcd displays.  Plugging the wired phone directly into these sockets has not resolved the issue either.  I have also tried replacing the cables, microfilters etc. but the issue persists.

I have just been offered a new job which requires working from home only.  I have always worked from home, but since the end of last year I hadn't required my landline so I don't know when it ceased working. 

Please help me.  I need to have the line working as soon as possible or I will lose this job, and I cannot have this happen for the sake of my mental health and financial circumstances.  Even before the lockdown I have only been able to work from home due to serious health issues.  I have tried to call CS repeatedly over the past few days but it's never open, and live chat is not active.  I do not have a Twitter account.  Please help me.

EDIT - I have tried all of the troubleshooting steps including the line test https://www.plus.net/my-account/tools/phone-troubleshooter/ - each time I try this I'm informed that an error has occurred and that I need to call the 0800 number.  I have done everything I can at home but now I am out of options and running out of time. My Broadband seems to be functioning correctly but it dips to well below the minimum guaranteed speed regularly.

[#2]

Welcome to the Forum @DeeDee 

From what you have said, I imagine you have already run through the advice on the Plusnet website https://www.plus.net/help/phone/  But did you run the online troubleshooting at https://www.plus.net/my-account/tools/phone-troubleshooter/

If there is a problem with the line, that should report it to Openreach/Plusnet and create a ticket on your Plusnet account (not here on the Forum, at Plus.net)

The troubleshooter is not without problems. Apparently it can give an oops! message and still report a fault. Have a look at your account on the main Plus.net site and see if it raised what is called a ticket. I think that the link for tickets is https://www.plus.net/wizard/?p=search

[#3]

Welcome to the Forum @DeeDee 

From what you have said, I imagine you have already run through the advice on the Plusnet website https://www.plus.net/help/phone/  But did you run the online troubleshooting at https://www.plus.net/my-account/tools/phone-troubleshooter/

If there is a problem with the line, that should report it to Openreach/Plusnet and create a ticket on your Plusnet account (not here on the Forum, at Plus.net)

The troubleshooter is not without problems. Apparently it can give an oops! message and still report a fault. Have a look at your account on the main Plus.net site and see if it raised what is called a ticket. I think that the link for tickets is https://www.plus.net/wizard/?p=search

[#4]

Welcome to the Forum @DeeDee 

From what you have said, I imagine you have already run through the advice on the Plusnet website https://www.plus.net/help/phone/  But did you run the online troubleshooting at https://www.plus.net/my-account/tools/phone-troubleshooter/

If there is a problem with the line, that should report it to Openreach/Plusnet and create a ticket on your Plusnet account (not here on the Forum, at Plus.net)

The troubleshooter is not without problems. Apparently it can give an oops! message and still report a fault. Have a look at your account on the main Plus.net site and see if it raised what is called a ticket. I think that the link for tickets is https://www.plus.net/wizard/?p=search

[#5]

Welcome to the Forum @DeeDee 

From what you have said, I imagine you have already run through the advice on the Plusnet website https://www.plus.net/help/phone/  But did you run the online troubleshooting at https://www.plus.net/my-account/tools/phone-troubleshooter/

If there is a problem with the line, that should report it to Openreach/Plusnet and create a ticket on your Plusnet account (not here on the Forum, at Plus.net)

The troubleshooter is not without problems. Apparently it can give an oops! message and still report a fault. Have a look at your account on the main Plus.net site and see if it raised what is called a ticket. I think that the link for tickets is https://www.plus.net/wizard/?p=search

[#6 · Accepted solution]

Hi @DeeDee, I am very sorry for the issues with your service and for the inconvenience this is causing you during this time.

It looks like a fault has been detected and this has already been raised to our suppliers; an engineer has been assigned so we should expect further updates within the next 24 hours.

[#7]

Thank you Lauren, I've just checked and the services now appear to be active.

Very fast resolution to this issue and my job is saved.

Much love and gratitude.