Two days, no phone, no update

[#1]

Not a single update so far! Reference number: 95092135

[#2]

I'm happy to get this line tested, can you confirm on the ticket whether it's a noisy or dead line? I've sent the ticket back to you, if you can let me know when you've responded I'll get this tested asap.

[#3]

While I appreciate the reply that's like asking a drowning person to swim to shore to phone for rescue. My ticket adequately describes the situation:
"Noisy/dead line. Short story, up until a few years ago the local JB flooded in heavy rain then eventually it failed altogether and BT supposedly fixed it. Now we have heavy persistent rain and the fault has returned. I've disconnected all phones and getting intermittent broadband."
And why is that I can't simply submit a ticket and get a response without having to come here nearly every time?!?

[#4]

404 Not Found

[#5]

phone line dead

[#6]

There's some information we need you to confirm on the ticket. I understand that the fault is probably outside of your premises, but can you update the ticket with the information we've asked for please.

[#7]

Quote

And why is that I can't simply submit a ticket and get a response without having to come here nearly every time?!?

That really shouldn't be the case and the vast majority of tickets raised are resolved without posts on this forum. Unfortunately sometimes we take longer than ideal to reply to tickets and I'm sorry that happened in this instance.