Turning free voicemail off

[#1]

I've found a few posts that direct to the home phone control panel but, all I get when I get there is:
"You currently have an order in progress to add call features
Your call feature(s) will be added to your account on the next working day. However, if you're adding the Voicemail feature, this takes 3 working days to update.
Please note: If you've requested to add any call features, you cannot add or remove any further features until this is complete."
This must be relating to the caller id option that I selected once up and running yesterday and has been active since last night , how long should I expect to wait for the above message to disappear so that I can turn the free voicemail option off?  Better still, is there a helpful member of staff that could clear the message and would also be kind enough to turn it off for me now?
Thanks in anticipation 

[#2]

Hi there Stranger,
Sorry for the delay in the feature being updated in the Member centre. We've encountered a problem where some accounts aren't being updated correctly with the call features. I've added your account to the open Problem that we have internally to see that this is sorted.
In the meantime I can manually place the order to remove Voicemail from your line in the supplier systems, if you're happy for me to go ahead with this please let me know.

[#3]

Thankyou yet again, yes please go ahead and turn the free voicemail off.  Could I be really cheeky and ask if you can also check to ensure that our number is indeed ex-directory?  I did seek  and receive confirmation that this would be the default situation prior to being active with you but just in case 

[#4]

I've placed that order to remove Voicemail from your line, Stranger. This should complete in the next 24 hours.
I can also confirm that your line is Ex-Directory
If you require any features to be added or removed in the future please check on the member centre if the "stuck" feature has been removed. If it hasn't then give us a shout on here and we can hopefully sort out placing the order manually for you

[#5]

Thankyou kindly 

[#6]

The voicemail is still showing as active and I still haved the 'stuck' message showing 

[#7]

Hi Stranger,
I can confirm that Voicemail has been successfully removed from your line even if it states that it's active on the account. The feature for "Caller Display" is still showing as awaiting activation and our team is working on fixing this, however, we've not been provided a confirmed repair time.
As such, if you need to make any amendments to your features and you're unable to do so through the member centre, please give us a shout on here and we'll do our best to help out.
Sorry for any inconvenience caused by this.

[#8]

Quote from: Linn

however, we've not been provided a confirmed repair time.

Linn,
If I suggested that this fault is impacting billing and revenues, might that speed up a resolution?  Explaining exactly why I think this, is going to cost me money, so I'm kind of content for it to take time!  
Kevin

[#9]

Quote from: Linn

Hi Stranger, I can confirm that Voicemail has been successfully removed from your line even if it states that it's active on the account. The feature for "Caller Display" is still showing as awaiting activation and our team is working on fixing this, however, we've not been provided a confirmed repair time. As such, if you need to make any amendments to your features and you're unable to do so through the member centre, please give us a shout on here and we'll do our best to help out. Sorry for any inconvenience caused by this.

Thanks once again for your help Linn 

[#10]

Quote from: Linn

Hi there Stranger, Sorry for the delay in the feature being updated in the Member centre. We've encountered a problem where some accounts aren't being updated correctly with the call features. I've added your account to the open Problem that we have internally to see that this is sorted. In the meantime I can manually place the order to remove Voicemail from your line in the supplier systems, if you're happy for me to go ahead with this please let me know.

Hi Linn, my home phone control panel is still showing voicemail as active, is this an issue with the member centre update or is it indeed still active? If it's still active please can it be turned off?
Thanks 

[#11]

Hi there
I've just had a look over your account and I can confirm that you don't have Voicemail on your line at the moment.
The member centre side of things is affected by the problem Linn mentioned in her reply
If you have any further issues please let us know

[#12]

Cheers Matthew 

[#13]

Hi Plusnet.
Can I also request to have the free voicemail removed please?

[#14]

Hi Rionek,
That's now been placed for you and should complete no later than midday tomorrow.

[#15]

Great, thank you