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Turn off Voicemail

calbliss
Grafter
Posts: 26
Registered: ‎24-06-2012

Turn off Voicemail

Hi
I turned off my voicemail on the 28/10/15 and it was turned off.
I received an email from plusnet on the 7/12/15 saying they was upgrading my voicemail but as I had already cancelled it I didn't take to much notice.
I noticed today that my voicemail has been turned back on and as I haven't got the option to turn it back off in my home phone control panel, would it be possible to have it turned off again.
22 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,780
Thanks: 558
Fixes: 210
Registered: ‎01-01-2012

Re: Turn off Voicemail

Should be gone in the next 30 minutes.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
calbliss
Grafter
Posts: 26
Registered: ‎24-06-2012

Re: Turn off Voicemail

Thank you Matthew.
GS123
Newbie
Posts: 2
Registered: ‎19-02-2016

Re: Turn off Voicemail

Turn off my voicemail feature... I never asked for it and cannot deactivate it online.
[Moderator's note by Dick (Strat) All caps post edited as per forum rule.
Plusnet Help Team
Plusnet Help Team
Posts: 5,780
Thanks: 558
Fixes: 210
Registered: ‎01-01-2012

Re: Turn off Voicemail

@GS123
That should be removed in the next hour or so.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Nannymarj
Newbie
Posts: 2
Registered: ‎27-02-2016

Re: Turn off Voicemail

Please can you turn off my voicemail too? What information do you need from me? Thanks
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Turn off Voicemail

Hello there Nannymarj
I've sent an order now to our suppliers to remove your voicemail. As it's a weekend, the order will most likely complete on the next working day - Monday.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Nannymarj
Newbie
Posts: 2
Registered: ‎27-02-2016

Re: Turn off Voicemail

No problem at all, thank you very much  Smiley
bubbleless
Newbie
Posts: 2
Registered: ‎04-03-2016

Re: Turn off Voicemail

Hi, Can you turn mine off too, thanks
Plusnet Help Team
Plusnet Help Team
Posts: 4,346
Thanks: 954
Fixes: 185
Registered: ‎25-03-2015

Re: Turn off Voicemail

I've checked your account and you should be able to remove the call feature Here.
I hope this helps Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
NJG
Newbie
Posts: 2
Registered: ‎18-05-2016

Re: Turn off Voicemail

I'd appreciate you turning my voicemail off please

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 162
Registered: ‎05-04-2007

Re: Turn off Voicemail

You can remove this at the link provided by Harry: https://portal.plus.net/plustalk/index.php?page=wlr_remove_call_features

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
NJG
Newbie
Posts: 2
Registered: ‎18-05-2016

Re: Turn off Voicemail

Thanks Chris. Unfortunately even though I could access my account at lunchtime to change the password I now can't get back in to access the link you provided!

Plusnet Help Team
Plusnet Help Team
Posts: 4,346
Thanks: 954
Fixes: 185
Registered: ‎25-03-2015

Re: Turn off Voicemail

I've just had a look at your account and I'm assuming you managed to get logged back in via the link. Glad to see you've managed to get voicemail removed now Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
bicyclz
Dabbler
Posts: 23
Fixes: 1
Registered: ‎29-10-2015

Re: Turn off Voicemail

Can you turn off mine as well?

When I joined PN I did not ask for it since I have a perfectly good answering machine which is now redundant.