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Trying to change to “Anytime” package

Grafter
Posts: 241
Registered: ‎06-04-2008

Trying to change to “Anytime” package

Have just gone through the process to change my Phone package from “Evenings & Weekends”  to Anytime.  The last page informs me:“Total to pay today (this is a one-off payment) is £4.99”
I tried phoning to query this - but was informed that the waiting time was in excess of 20 minutes. I have therefore cancelled the signing-up process pro tem as I’m not sure what this is for - can anyone advise me, please?
7 REPLIES 7
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 62
Registered: ‎15-06-2007

Re: Trying to change to “Anytime” package

Did you accidentally tick the free router option
Grafter
Posts: 241
Registered: ‎06-04-2008

Re: Trying to change to “Anytime” package

That's getting technical!  Thanks - a good question - I will try again and update you.
John
Grafter
Posts: 241
Registered: ‎06-04-2008

Re: Trying to change to “Anytime” package

Tried again and this time I clicked on “I don’t need hardware” - and completed the task!
Have received confirmatory email (2 actually - as I always receive 2 emails from PlusNet!)
Thanks for your help
John
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Trying to change to “Anytime” package

Quote from: Javert
Have received confirmatory email (2 actually - as I always receive 2 emails from PlusNet!)

One to your Plusnet email address and one to your external email address? That's what I get.
Grafter
Posts: 241
Registered: ‎06-04-2008

Re: Trying to change to “Anytime” package

Ah, that's what it is - and I thought it was because +Net thinks I'm special . . .  Smiley
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Trying to change to “Anytime” package

But we think all of our customers are special! Smiley
Grafter
Posts: 241
Registered: ‎06-04-2008

Re: Trying to change to “Anytime” package

But . . . I thought I was super-special!  Smiley