Trying to change the landline number

[#1]

I moved house recently and tried with Plusnet to keep the landline number that I have had for 50 years. Their initial response was that I did not have fiber which was needed before I could have my old number back. Today I had Fiber installed. I informed Plusnet that I would like my old number back. They agreed and said that it would take 5 working days. I then got an email saying that my new Home Phone service would be available on May 5th. That's 10 working days. Informing me that the new number was not the one that I asked for and not even the one I am stuck with now.

I tried phoning Plusnet and got a recorded message saying that due to the virus they were only helping vulnerable people and the phone went dead. I am 76 years old and have been self-isolatinfg since March 24th when I returned from Australia.

[#2]

Thanks for getting in touch @Lostboy

I can see our support team have this in hand for you.

Let us know if there's anything else we can help with

[#3]

ealing with Plusnet is like wanting a walk round the block and being made to run a marathon. Plusnet's idea of resolving the problem iOne of the provisions team even deteted my user name!!!s to remove the number that I inherited with the move and give me a completely new number for 2 weeks after which the MIGHT! be able to give me back my 50 year old phone number. How do Plusnet know who is vulnerable when they never ask your age or ability.