Trouble adding to existing call package.
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23-02-2019 11:43 PM - edited 23-02-2019 11:44 PM
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Hello all!
Help for a newbie please!
Took out line/broadband & Anytime UK & Mobile Mins (additional £8 plan) 2 months ago. I now need to add the anytime international call plan (also presently an additional £8 ) as well as keeping the uk anytime mins plan in place. I have gone through the 'change my plan' route which will allow me to change to the international plan but upon reaching the acceptance/future billing screen,it no longer has the UK mins plan as part of my new plan?
Basically i'm asking if anyone knows how I can add the 'anytime international plan' to my existing broadband & anytime UK mins plan?
For the record,I have tried the usual contact routes,Phone/Chat with the usual delay/not available responses.
Thanks in advance!
Fixed! Go to the fix.
Re: Trouble adding to existing call package.
24-02-2019 7:43 AM
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According to this https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/#phone-price-guide
The International plan includes landline Anytime UK minutes BUT not mobile minutes. It looks like you can either have International + UK landline OR mobile +UK landline but not both!
Hope that helps
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
24-02-2019 11:50 AM - edited 24-02-2019 12:57 PM
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What you can do, though, is take the Anytime International 300 plan, and add 100 anytime minutes to UK mobiles for an additional £3.
EDIT: Screenshot added
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Trouble adding to existing call package.
24-02-2019 8:37 PM
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Thanks MrW & 198kHz for your help and assistance,much appreciated! I guess it makes sense really,once you read the details properly. All sorted now!
Thanks again.
Re: Trouble adding to existing call package.
24-02-2019 10:01 PM
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@trekkiesi Thanks for the update. Oh, and welcome to the forum.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
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