Transfered phone away - number changed
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Transfered phone away - number changed
30-09-2014 8:57 AM
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I moved to BT today, and our normal number doesn't work, but if i phone my mobile it shows a different number. Is this just part of the transfer and my usual number will come back at some point today?
Re: Transfered phone away - number changed
30-09-2014 8:58 AM
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Re: Transfered phone away - number changed
30-09-2014 9:04 AM
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The guy originally said it's PN's fault as they haven't released the number, then when i told him I wasn't informed that I would lose my number, he changed his mind to say it just meant the order was processing, and our proper number would return sometime today. Not really sure if I believe him - sounded like he was having a bad day.
Just wondered what PN's side of the story said.
Re: Transfered phone away - number changed
30-09-2014 9:36 AM
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Good luck!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Transfered phone away - number changed
30-09-2014 9:50 AM
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Re: Transfered phone away - number changed
30-09-2014 10:04 AM
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If BT give you a new number, then your old one should just be released into a pool of spares. We no longer have any ownership of it. They should just be able to reserve it for you, and get you back on overnight. However I'd double check with BT if I were you to be safe.
Matty
Re: Transfered phone away - number changed
30-09-2014 12:05 PM
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Re: Transfered phone away - number changed
30-09-2014 12:47 PM
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I know it's not PN's fault, just need to vent.
Re: Transfered phone away - number changed
30-09-2014 1:17 PM
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I had a feeling that might have been the case, but didn't want to say
Re: Transfered phone away - number changed
30-09-2014 2:17 PM
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Re: Transfered phone away - number changed
30-09-2014 2:22 PM
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I'll make sure that you are charged as accordingly.
Matty
Re: Transfered phone away - number changed
02-10-2014 8:28 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Transfered phone away - number changed
02-10-2014 8:57 AM
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I do not understand how / why BT Retail are allowed to get away with such monumental cock-ups which upon their crass action (with the conspiracy of BTw / BTOR) immediately terminates other services, which when realised cannot be immediately restored by the co-conspirators. Their is no transparency or level playing field here.
Needless to say that cock-up lead to the phone service being transferred to PlusNET, since which the billing details have been changed twice with no interruption to service. Now I would never use BT Retail for anything, for they are completely incompetent, to say nothing of their utter contempt for the British public in transferring the customer support jobs out of the UK to India.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Transfered phone away - number changed
02-10-2014 9:13 AM
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Re: Transfered phone away - number changed
02-10-2014 9:51 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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