Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Transfer my land line number
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Transfer my land line number
Transfer my land line number
24-03-2020 9:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, I've just placed an order for broadband and the landline but need to ensure my number transfers across. I couldn't see this option anywhere, please help
Message 1 of 4
(525 Views)
3 REPLIES 3
Re: Transfer my land line number
24-03-2020 1:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Assuming when you placed the order you entered your current phone number this should automatically place the number port order as well.
If you didn't enter your phone number at any point of the order however I'd suggest getting in touch to cancel the current order and replace it, as you may be automatically renumbered. Be aware the phone lines are no doubt swamped, so be prepared to hold for a while, but this is much easier to be done before anything happens than trying to recover a number after the transfer, and recovery isnt always possible depending on the original number owner. Considering the staff shortages on here and likely the plusnet back office you'd be best making sure to talk to someone to ensure its actions straight away.
If you didn't enter your phone number at any point of the order however I'd suggest getting in touch to cancel the current order and replace it, as you may be automatically renumbered. Be aware the phone lines are no doubt swamped, so be prepared to hold for a while, but this is much easier to be done before anything happens than trying to recover a number after the transfer, and recovery isnt always possible depending on the original number owner. Considering the staff shortages on here and likely the plusnet back office you'd be best making sure to talk to someone to ensure its actions straight away.
Message 2 of 4
(508 Views)
Re: Transfer my land line number
24-03-2020 2:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you. Pretty confident I entered my number throughout when asked to do so. Cheers
Message 3 of 4
(497 Views)
Re: Transfer my land line number
24-03-2020 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cool.
Other side-just watch your emails over the next day or two. You'll get one when the order is accepted and that will confirm the number that you should be on after transfer. If that's not your current number, get straight on the phone to them as I said earlier, but should put your mind at ease when it turns up.
Other side-just watch your emails over the next day or two. You'll get one when the order is accepted and that will confirm the number that you should be on after transfer. If that's not your current number, get straight on the phone to them as I said earlier, but should put your mind at ease when it turns up.
Message 4 of 4
(479 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Transfer my land line number