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Transfer from BT to Plusnet

Gordonp53
Not applicable
Posts: 1
Registered: ‎25-04-2014

Transfer from BT to Plusnet

HI
I am upgrading from plusnet standard to high speed fibre. I am also changing from bt to plusnet for my phone service.
What do i have to do regarding infroming bt?
2 REPLIES 2
Tibbie
Grafter
Posts: 31
Registered: ‎27-09-2012

Re: Transfer from BT to Plusnet

Nothing, BT will probably call you and send you a letter
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Transfer from BT to Plusnet

Hi Gordonp53,
We haven't placed the order to transfer your phone to us yet as we need to wait for the Fibre service to be installed first. Therefore your current phone provider will not have been informed just yet that we're transferring your service over to us. Once your phone order is in place we will send you an email to inform you of this. You should probably expect to hear from your current provider once they're informed that you're planning to change providers. They should settle your account and send you a final bill through.