cancel
Showing results for 
Search instead for 
Did you mean: 

Total outage. No phone or internet

Highlighted
Seasoned Pro
Posts: 914
Thanks: 210
Fixes: 4
Registered: ‎22-11-2014

Total outage. No phone or internet

No phone or internet since 10am this morning. Phone contact impossible, system just hangs up. Service status says no problems. Username [Removed], location Sandy, Beds, cabinet 3.
Thanks

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

5 REPLIES 5
Highlighted
Seasoned Pro
Posts: 914
Thanks: 210
Fixes: 4
Registered: ‎22-11-2014

Re: Total outage. No phone or internet

Should also say, test socket in use and no difference.
Highlighted
Seasoned Pro
Posts: 914
Thanks: 210
Fixes: 4
Registered: ‎22-11-2014

Re: Total outage. No phone or internet

Just seen a friendly BT engineer who has run a line test for me. He says the line has been disconnected in the cabinet. Would love to know why this has happened and when they will re- connect me.
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 346
Thanks: 40
Fixes: 21
Registered: ‎30-03-2020

Re: Total outage. No phone or internet

Hi @Marksfish I have raised this to our Suppliers for you here.

 Noor
 Plusnet Help Team
Highlighted
Seasoned Pro
Posts: 914
Thanks: 210
Fixes: 4
Registered: ‎22-11-2014

Re: Total outage. No phone or internet

Thanks for the update. Annoying to say the least that BT can disconnect me today, but I have to wait a week for re- connection. Hopefully one of the exchange engineers will pick it up as it is literally only half a mile away. What will be annoying is if they have given my good line away and I get a bad one back.
Highlighted
Seasoned Pro
Posts: 914
Thanks: 210
Fixes: 4
Registered: ‎22-11-2014

Re: Total outage. No phone or internet

BT have been to the cabinet today and found a broken wire. Wire has been replaced, phone and interweb back and peace is now reigning in the house again 😊