Total loss of dial tone

[#1]

Dear Plusnet,

                     Had this issue previously (a couple of years ago), but I seem to have lost the dial tone entirely on my home phone. I've tried 2 different phones directly connected and to the master socket. Sadly no go. 

Internet still works.

Could this be looked into please.

Many thanks,

Isitari.

Edit: I've used Plusnet's phone line checker and it just says 'something went wrong' contact you.

[#2]

Hi @Isitari, I'm sorry for the issues with your phone service.

It looks like a fault has already been raised to our suppliers for further investigation as a fault was being detected on the line test, we'll usually have an update within 48-72 working hours.

I have created a fault ticket on the account for you, this can be viewed here. I'm really sorry for any inconvenience, please do get back to us if you have any further queries in the meantime.