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Time to transfer

random28745
Newbie
Posts: 1
Registered: 13-06-2015

Time to transfer

Hi - how long does it usually take to transfer home phone to Plusnet? Broadband has been live since 19th May. I'm still paying BT's higher rate at the moment....
thanks
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Time to transfer

a couple of weeks is about it due to the 10 day anti slamming rule
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Time to transfer

We have to provide 10 working days to take over a phone line, this is to ensure that the losing provider receives notification and can check with their customer that the transfer out is valid.
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 Chris Parr
 Plusnet Staff