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Time to transfer

random28745
Not applicable
Posts: 1
Registered: ‎13-06-2015

Time to transfer

Hi - how long does it usually take to transfer home phone to Plusnet? Broadband has been live since 19th May. I'm still paying BT's higher rate at the moment....
thanks
2 REPLIES 2
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Time to transfer

a couple of weeks is about it due to the 10 day anti slamming rule
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Time to transfer

We have to provide 10 working days to take over a phone line, this is to ensure that the losing provider receives notification and can check with their customer that the transfer out is valid.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.