Ticket #35733123 - 36h gone, Not actioned yet!!

[#1]

Raised late Saturday.....
Still hasn't been viewed by CST....
Can somebody gee it up please?
Cheers,
James
PS, it's my mum's account!

[#2]

without a ticket reference or a username that would be difficult

[#3]

Jim,
Ticket reference is in the subject line! 🙂

[#4]

[#5]

I'll let you off that one Jim.... I know it's Monday! 
I'm 75% through my working week... and waiting for my 4 rest days come Thursday

[#6]

Hi G0FHM,
I've just tested the line and it's picked up a fault. I'll raise it for you now, but if you could advise when would be best for an engineer to attend that'd be useful as appointments are often requested very promptly on phone faults.

[#7]

Matt,
I'm a little in the dark about Mother's movements, but generally weekdays after 14.30 is best.
The best thing to do would be to give her a call in the supplied alternate contact number on the ticket, after 14.30!
Cheers,
James

[#8]

Thanks G0FHM - I'll call this afternoon and get it booked.