Ticket 130501872
Looking at the RADIUS Graph, it's certainly improved since last night:
Just done a reboot
I am not happy at all. Speeds have not increased one little bit
| 6. | Data Rate: | 17000 / 48997 |
|---|---|---|
| 7. | Maximum Data Rate: | 26862 / 67162 |
| 8. | Noise Margin: | 12.7 / 10.8 |
| 9. | Line Attenuation: | 17.6 / 15.1 |
| 10. | Signal Attenuation: | 0.0 / 0.0 |
http://www.thinkbroadband.com/speedtest/results.html?id=147153855450088988484
steve@steve-pc:~$ speedtest-cli
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from PlusNet (91.125.88.151)...
Selecting best server based on latency...
Hosted by SoftLayer Technologies, Inc. (London) [0.96 km]: 17.72 ms
Testing download speed........................................
Download: 43.56 Mbit/s
Testing upload speed..................................................
Upload: 9.78 Mbit/s
steve@steve-pc:~$
Download speed
achieved during the test was - 43.93 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-45.4 Mbps .
Additional Information:
IP Profile for your line is - 45.4 Mbps
Upload speed achieved during the test was - 15.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
I had the perfect connection last Thursday & Friday and now I'm swanning around on a 45mb profile. I know my line can run at 70 or 72 (BT proved the latter to be true), however since returning to plusnet I'm going backwards.firstly 63mbps on a dynamic IP then 70 on static IP, now 43 on static.
Not to mention all the other issues I have had since I said I wanted to leave under the price increase promise.
Come on, if you don't want my custom just say so and I'll go.
With all due respect, I didn't say the speeds had improved.
I said I wasn't able to run the test to confirm what your sync speeds were, possibly due to the engineer still having the job open, which would prevent me from running the test.
HarryB wrote: Unfortunately I can't get a GEA test to run on the connection at the moment (The job may still be open with the engineer)
I only bumped the profile up as I was hoping the engineer would remove any banding from your line if it was still banded:
HarryB:
I'll bump the profile up on our side to what it used to be in anticipation that the engineer has reset it on their side.
Having had a early Sunday morning visit from BTOR. he found more faults on the BT side of my line, including 2 loops, one on a frayed cable inside the house and another in the cabinet (think he said fire card), which I believe was fixed. I ended up with a new drop wire and had a new cable running up to the master socket.
At 4am on Sunday my line speed had increased to 51mbps, this I found out from RSK after the BTOR left. Now I know its only been a day or two and if I believe BTOR, I have a fortnight of speed fluctuations because I have been put on a new network?
traceroute to plus.net (212.159.9.2), 30 hops max, 60 byte packets
1 192.168.1.254 (192.168.1.254) 0.860 ms 1.185 ms 1.620 ms
2 lo0-central10.pcl-ag07.plus.net (195.166.128.188) 18.127 ms 18.355 ms 18.733 ms
3 link-a-central10.pcl-gw01.plus.net (212.159.2.184) 19.143 ms 19.607 ms 20.239 ms
4 xe-9-0-0.pcl-cr01.plus.net (212.159.0.216) 20.225 ms 21.837 ms 21.833 ms
5 po2.pcl-gw01.plus.net (195.166.129.41) 21.819 ms 22.172 ms 22.542 ms
which doesn't look the case from the above and you'll see latency is more than double what it should be.
Help Desk gives me these figures
| 6. | Data Rate: | 19999 / 56978 |
|---|---|---|
| 7. | Maximum Data Rate: | 23951 / 67410 |
| 8. | Noise Margin: | 15.0 / 6.1 |
| 9. | Line Attenuation: | 17.4 / 15.2 |
| 10. | Signal Attenuation: |
0.0 / 0.0 |
BTW show my profile as such
Download speedachieved during the test was - 51.37 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-55.15 Mbps .
Additional Information:
IP Profile for your line is - 55.15 Mbps
Could you please check your end to see where the missing 11mbps of my IP profile is hiding and why I am still getting less line speed than before the original line fault - thus from TBB before the line fault - I'm on a static IP as of 11/8/16. Latency is high at the moment RSK says 17.24ms. Normally latency is around 8.5ms.
I can provide any collected data from Reporting Sam Knows.
| Fri 12/08/16 21:48 | 50.02 Mbps | 67.42 Mbps | 18.30 Mbps | Plusnet | |
| Fri 12/08/16 07:20 | 49.78 Mbps | 70.29 Mbps | 18.47 Mbps | Plusnet | |
| Thu 11/08/16 23:19 | 49.95 Mbps | 70.26 Mbps | 18.42 Mbps | Plusnet |
Promise not to shout this time! and who knows I might even take up PNTV, the cheaper alternative to dragging my kids to watch the Avira Rugby Premiership at the ground.
Overnight reboot . new line stats - looks like its a fault at Plusnet causing the line speed not to rise - inadvertently put on the 55/10 service for instance (bearing in-mind that 55/10 didn't work properly.... hence the normal upload speed)????
| VDSL uptime: | 0 days, 02:44:20 | |
|---|---|---|
| 6. | Data Rate: | 19999 / 65614 |
| 7. | Maximum Data Rate: | 23844 / 65617 |
| 8. | Noise Margin: | 15.1 / 6.4 |
| 9. | Line Attenuation: | 17.5 / 15.2 |
Download speedachieved during the test was - 51.73 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-63.44 Mbps .
Additional Information:
IP Profile for your line is - 63.44 Mbps
@stoswald wrote:
looks like its a fault at Plusnet causing the line speed not to rise
We'd just not had a delta report though yet to bump the profile on our side up from 54.8Mbps to something more appropriate for the new sync speed.
I've manually updated this on our side for you.
Looking at the account, I don't believe it's related to the 55/10 stuff as your account is showing 80/20 and as you're on the old network it would be this that would have been capping the speed if it was related to the 55/10 stuff.