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Thumb up

FIXED
reserved19
Dabbler
Posts: 12
Thanks: 3
Registered: ‎12-04-2016

Thumb up

Just a thumbs up for Plusnet and Openreach who dealt with my fault so efficiently.

I rang PN on Thursday and was answered almost immediately by a rep. who was pleasant and efficient. He booked an OR appointment for this morning. OR Engineer arrived on time and was very thorough in checking the line.

12 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,959
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Fixes: 217
Registered: ‎01-01-2012

Re: Thumb up

Thanks for your feedback!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
reserved19
Dabbler
Posts: 12
Thanks: 3
Registered: ‎12-04-2016

Re: Thumb up

Will my speeds get back up to the pre fault values?

Plusnet Help Team
Plusnet Help Team
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Re: Thumb up

From what we can see you should be getting around 19mbps?

Are you connected over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
reserved19
Dabbler
Posts: 12
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Registered: ‎12-04-2016

Re: Thumb up

Pre fault: 

Wed 15/03/17 09:41     18.16 Mbps      14.42 Mbps      1.05 Mbps        

 

Post fault:

         
           
Wed 19/04/17 15:2   1 15.17 Mbps     12.90 Mbps     0.37 Mbps      

 

It is the upstream that's much lower, both wireless

Plusnet Help Team
Plusnet Help Team
Posts: 5,959
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Registered: ‎01-01-2012

Re: Thumb up

If you test it again the speeds should have increased,

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
reserved19
Dabbler
Posts: 12
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Registered: ‎12-04-2016

Re: Thumb up

Hi Matthew,

The upstream has increased at the expense of the downstream:

 

Wed 19/04/17 16:31     11.24 Mbps      13.18 Mbps     0.75 Mbps 51.6.
Plusnet Staff
Plusnet Staff
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Re: Thumb up

Testing your line isn't identifying why that's the case...

  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 7.1 15.5
SNR Margin: 15.5 6.1
Errored Seconds: 0 0
HEC Errors: 0  
Cell Count: 184652 725729
Speed: 888 19554

Please can you try using a wired connection?

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
reserved19
Dabbler
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Re: Thumb up

Wired connection gives:

 

Sun 23/04/17 14:18      18.24 Mbps      16.85 Mbps      0.37 Mbps     

146.198.

 

upstream low again

reserved19
Dabbler
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Registered: ‎12-04-2016

Re: Thumb up

Upstream still low:

Tue 25/04/17 11:06     18.17 Mbps      17.69 Mbps      0.37 Mbps      146.198.
Plusnet Help Team
Plusnet Help Team
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Re: Thumb up

Can you test it again?

I've reset your line.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
reserved19
Dabbler
Posts: 12
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Registered: ‎12-04-2016

Re: Thumb up

Looking better Matthew

 

Tue 25/04/17 12:38      15.29 Mbps      15.37 Mbps      1.06 Mbps       146.90.
Plusnet Help Team
Plusnet Help Team
Posts: 5,959
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Registered: ‎01-01-2012

Re: Thumb up

Fix

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team