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Thought 1571 service was included free in my package

dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: ‎24-02-2015

Thought 1571 service was included free in my package

I press 1571 button and BT say I haven't got that service.
Looking at my Account and settings I have a green traffic light on that extra.
BT ask me to press 1 after saying there might be a charge.
Advise please.
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
2 REPLIES 2
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Thought 1571 service was included free in my package

Go to https://portal.plus.net/plustalk/index.php?page=wlr_add_call_features and click on Voice Mail at £0 per month to activate it
If it is already activated you will need to raise a ticket asking why it isn't working
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: ‎24-02-2015

Re: Thought 1571 service was included free in my package

Thanks Jim yes green selected button still showing, question asked of support team.
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png