The order for your phone service has been unsuccessful.

[#1]

I have a question that has appeared on my account, but I haven't asked it.
Your Response
12:39pm, Sunday 16 Feb 2014
The order for your phone service has been unsuccessful. We'll look into this and contact you if there are any problems.
[internal]
The order for this service has been rejected. Please see the install history tool for full details.
Has anyone else had this appear?

[#2]

Hi deanAbrown,
I've just had a look at your account and replied to ticket 81361770 for you. Apologies for any confusion this may have caused.

[#3]

I've noticed a few cases of this - it looks like we activate your phone and then try to send another order which rejects because the line is already ours. When enough examples have been found, we'll get a problem raised.
Edit: wrong scenario, Linn beat me to it and got me all confused