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Thank you Plusnet!

Racalman
Grafter
Posts: 45
Thanks: 3
Fixes: 1
Registered: ‎13-02-2014

Thank you Plusnet!

My phone service died on Monday evening. The phone was ringing constantly and there was no dial tone.

Fortunately brodband still worked so I opened an online chat and within a few minutes had a reply from Jason. He took some details, checked the line and sent me an email to say the fault was at the exchange and would be rectified within 48 hours.

Here we are 48 hours later and the phone is working again.

Thank you Jason for great service.

Mike

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,050
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: Thank you Plusnet!

Thanks for the feedback Mike, happy to hear your line was fixed swiftly. Smiley I'll be sure to arrange for this post to be passed on to Jason and his manager for you.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet